Fulfillment and Shipping Policy

Last updated: 11 December 2024

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Thank you for choosing Hashtag M-Cubed for your educational needs. This policy outlines how we fulfill our services and manage shipping for any future physical products. Please read this policy carefully to understand our processes.

 

1. Current Fulfillment Process: Online Tutoring Services

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At Hashtag M-Cubed, we currently provide online mathematics tutoring services only.

1. Service Delivery:

   • All tutoring sessions are conducted online via secure video conferencing platforms.

   • Access details for scheduled sessions will be shared after payment confirmation.

2. Booking Confirmation:

   • Once payment is received, you will receive an email with session details, including date, time, and access instructions.

3. Technical Requirements:

   • Students/parents are responsible for ensuring they have the necessary equipment, including:

     • A stable internet connection.

     • A working webcam and microphone.

     • A quiet study environment.

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2. Future Fulfillment of Physical Products

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In preparation for offering physical products, such as educational materials, books, or merchandise, our fulfillment and shipping policies will include:

1. Order Processing:

   • Orders will be processed within 1-3 business days from payment confirmation.

   • You will receive a confirmation email with tracking details once your order is dispatched.

2. Shipping Options and Times:

   • We will offer multiple shipping options at checkout, including standard and expedited services.

   • Estimated delivery times will be displayed during the checkout process.

3. Shipping Costs:

   • Shipping costs will be calculated based on the shipping method, delivery address, and product weight.

4. International Shipping:

   • We will ship internationally, where applicable, and delivery times may vary based on location.

   • Customers are responsible for any customs duties, taxes, or import fees.

5. Damaged or Lost Items:

   • If an item arrives damaged or is lost in transit, please contact us within 7 days of receipt for assistance.

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3. Refunds and Cancellations

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• Refunds for online tutoring services are governed by our Returns and Refund Policy.

• For physical products, details on refunds and returns will be provided upon launch of those offerings.

 

4. Contact Us

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If you have questions about our Fulfillment and Shipping Policy or need assistance with your services, please reach out to us:

Hashtag M-Cubed
A service of VitaVerse LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA

 

Email: info@hashtagmcubed.com
Tel.: +1 (307) 381-6444 (USA) | +44 204 579 0881 (UK) | +49 30 5093 1869 (DE)
WhatsApp: +44 7457 406 741

This policy will be updated as we expand our offerings. Please check back periodically for updates.