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Returns and Refund Policy


Last updated: 11 December 2024

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Thank you for choosing Hashtag M-Cubed for your online mathematics tutoring needs. We strive to provide the best possible service. Please review our returns and refund policy below. This policy aligns with our terms and conditions, available for download on our website here.

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Interpretation and Definitions

 

Interpretation

 

Capitalized terms used in this policy have the meanings defined in our Terms and Conditions.

 

Definitions

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  • Company refers to Hashtag M-Cubed, a service of VitaVerse LLC, 30 N Gould St, Ste R, 82801 Sheridan, USA.

  • Service refers to the online tutoring lessons offered via our website (https://hashtagmcubed.com).

  • You refers to the individual purchasing or using the Service.

 

Refund Policy

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  1. Service Cancellation and Refund Eligibility

    • Cancellation by You:

      • You may cancel a scheduled session with at least 24 hours' notice to reschedule without incurring additional charges.

      • Sessions canceled with less than 24 hours’ notice are non-refundable and charged at the full rate as stated in our terms and conditions ​(Terms and Conditions).

    • Cancellation by Us:

      • In the rare event of a session cancellation due to unforeseen circumstances on our end, we will either:

        • Reschedule the session at no additional cost to you.

        • Provide a credit toward a future session, valid for the same payment period ​(Terms and Conditions).

  2. No Refunds for Missed Sessions

    • Missed sessions without prior notice or due to failure to meet the required technical standards (e.g., lack of a stable internet connection) are non-refundable.

  3. Extended Absences During Term Time

    • For planned absences longer than three weeks, during UK School Term periods, you may secure your regular booking slot by paying 50% of the session fees in advance ​(Terms and Conditions).

 

Rescheduling Policy

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  • Rescheduling requests must be made at least 24 hours in advance.

  • Rescheduled sessions must occur within the same payment period as the original booking.

 

Contact Us


For any questions or concerns regarding this policy, don't hesitate to get in touch with us at:

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Hashtag M-Cubed
A service of VitaVerse LLC
30 N Gould St, Ste R, 82801 Sheridan, USA

Tel.: +1 (307) 381-6444 (USA) | +44 204 579 0881 (UK) | +30 5093 1869 (DE)
Fax: +1 (307) 381-0876 (USA)
Email: info@hashtagmcubed.com
WhatsApp: +44 7457 406 741

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Note: This policy is subject to updates. Please review it periodically for any changes.

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